Please ensure you read these Booking Terms and Conditions as they contain important
information relating to your agreement with AR Luxury Travel.
Definitions
- “Client” is the person, persons or company engaging with AR Luxury Travel to plan and make reservations on their behalf
- “Booking Conditions” means these Booking Terms and Conditions
- “Suppliers” means service providers contracted to provide services as part of an itinerary through AR Luxury Travel
- AR Luxury is a luxury travel designer engaged by the Client to plan and manage a tour on behalf of the Client by selecting and engaging Suppliers to provide different services while in the country.
- The Client accepts that Suppliers are independent operators, operating under their own terms and conditions which the Client agrees to comply with. They are not either agents or employees of AR Luxury Travel.
- AR Luxury Travel will not be liable for any injury, loss, accident, delay, or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel, or equipment or by acts of God or through the negligent acts of any Suppliers
- AR Luxury Travel will not be liable for any monies paid to Suppliers who may, through no fault of the operator, subsequently cease operation.
Payment
- The prices quoted will, unless stated otherwise, be inclusive of all local taxes, seasonal or holiday surcharges
- Prices quoted in currencies other than the currency of the destination may be subject to change dependent on exchange rate fluctuation, unless stated otherwise. This will be clearly stated in the quote and subsequent invoices
- By making payment for a booking the Client will be deemed to have read, understood, and have agreed to be bound to these Booking Terms and Conditions
- A booking will only be considered confirmed on receipt of an initial deposit equal to the amount indicated in the invoice. Until receipt of the deposit payment together with confirmation from AR Luxury Travel that arrangements have been confirmed, any arrangements will be deemed to be subject to availability
- For itineraries with dates excepting those between 1st of December and 31 st January
final balance of the invoice will, unless stated otherwise, be due no later than 75 days
prior to the date shown as the first day of the planned itinerary
- For itineraries including dates between 1st of December and 31 st January booked
after 1st September payment will be due within 5 business days to ensure
confirmation of arrangements.
- Bookings will lapse and risk being lost if payments are not received by the stated due dates
- Payments can be made either by Direct Bank Transfer (preferred) or by Credit Card (additional fees will apply)
- AR Luxury Travel will, to its best endeavour, try to ensure there is no additional cost over and above that quoted at the time of booking. AR Luxury Travel does however reserve the right to pass on any increases due to surcharges, tax increases or price increases from Suppliers that are out of its control. In such an event AR Luxury Travel will invoice the Client detailing said charges which will be due for payment within 7 working days of the invoice date. In the event this invoice is not paid ……... below will be deemed to come into effect.
Amendments to confirmed itineraries
AR Luxury Travel will make every endeavour to accommodate requested changes to your
itinerary but once confirmed, should a client request a variation to the booking, AR Luxury
Travel reserves the right, at its discretion, to charge an administration fee to facilitate the
change(s)
- For changes relating to the content of an itinerary but excluding date changes, a fee up to NZ$350 (or other currency equivalent) per person, per variation.
- For date changes where a client has paid a deposit, subject to availability and to Supplier Terms and Conditions, AR Luxury Travel will charge a fee equivalent to 5% of the total itinerary cost to make these changes and will transfer the value of the deposit paid to the new confirmed dates. The Client agrees to pay any difference in Supplier costs due to seasonal or tariff changes
- For date changes where a client has paid the full itinerary, subject to availability and to Supplier Terms and Conditions AR Luxury Travel will charge a fee equivalent to 7% of the total itinerary cost to make these changes and will transfer the value of any monies received to the new confirmed dates. The Client agrees to pay any difference in Supplier costs due to seasonal changes tariff changes or other surcharges
Cancellation and Refunds
If it becomes necessary for the Client to cancel a booking secured by either a deposit or full
payment, the Client must notify AR Luxury Travel of such immediately in writing. The date of
acknowledgement and receipt of these instructions will be accepted as the effective date
of cancellation
For itineraries with dates excepting those between 1st of December and 31 st January
- If a cancellation is received more than 90 days prior to arrival the Client forfeits the full amount of their deposit
- For cancellations received between 90 days and 50 days prior to arrival the Client forfeits 50% of their total itinerary cost
- For cancellations received less than 50 days prior to arrival the Client forfeits 100% of their itinerary cost
For travel including dates between 1st of December and 31 st January
- If a cancellation is received prior to 1st September, the Client forfeits the full amount of their deposit
- For cancellations received after 1st September the Client forfeits 100% of their itinerary cost
- Where a Supplier has cancellation terms in addition to those above these will be notified to the Client at the time of confirmation, these terms will take precedence over those given above and the Client will be liable to pay these in full
No refunds will be given in the following circumstances
- Changes made by the Client after their arrival
- Should a client fail to turn up for a tour, flight, transfer, or any other component of an itinerary
- A Client leaving early or not completing any part of the planned itinerary
- Any cancellation falling within the cancellation terms
- Should a Supplier cease trading after funds have been paid to them by AR Luxury Travel
- If a refund is due and payment for the itinerary has been made in a currency other than that of the destination country
- AR Luxury Travel reserves the right to calculate that refund based on the foreign exchange value of the destination currency at the time the refund is made
SPECIAL CLAUSE - CANCELLATIONS DUE TO COVID-19
The following conditions apply ONLY in respect to travel plans affected by COVID-19 or other
yet unforeseen global health pandemics (as defined by the World Health Organisation) in
which case this clause supersedes ……...
If travel should not be possible due to Government imposed international border closures
and travel restrictions relating to COVID-19 or other global health pandemics the Client will
be offered the option to either.
Postpone their arrival date for up to 24 months subject to the following conditions:
- The agreement of all operators supplying services facilitating the itinerary
- Availability of revised dates
- Client agrees to pay any price increases that may result due to seasonality, festive season surcharges or additional Supplier costs relating to the revised travel dates
Cancel the itinerary in which case the following conditions apply
AR Luxury Travel will refund all costs recoverable from suppliers, dependent on each
supplier’s terms and conditions, over and above NZ$5,000 and any associated bank fees. If
the client re-books within 24 months AR Luxury Travel will credit the NZ$5,000 towards the cost
of revised itinerary plans.
AR Luxury Travel will offer total transparency and represent the Client in negotiating refunds
as and when possible
Insurance
AR Luxury Travel strongly recommends that the Client takes out comprehensive travel, health,
and cancellation insurance. AR Luxury Travel recommends insurance that includes
cancellation prior to departure including loss of deposit, medical situations, loss of luggage,
money, and any curtailment expenses.
Visas and Passports
Visas are the responsibility of the Clients. It is the responsibility of the Client to ensure they are
following all passports, visa, and other immigration requirements applicable to their itinerary.
For this purpose, Clients should confirm with the relevant Embassies and/or Consulates well in
advance of travel whether the destination(s) that they are visiting require a visa. It is
important to remember to include all transit points in the itinerary since these may require a
separate visa
- AR Luxury Travel do not undertake any responsibility in cases when a client is denied travel due to their non-compliance with any such requirements and we also undertake no responsibility for cases in which we provide any assistance or advice on this
- It should be noted that the requirements for obtaining visas, transit visas and entry formalities, vary from country to country and are subject to changes without notice. For any information needed Clients should contact the relevant Embassies or Consulates of all countries listed in their AR Luxury Travel itinerary, or/and even the airline and not only the Embassy and the Consulate of the country of your destination, since countries which are stopovers on your flight to your destination (regardless of whether it is a flight with stopover without changing the airplane or a connecting flight) typically require a transit visa or multiple entry visa
- AR Luxury Travel advises that passports are usually required to be valid for at least six months after your scheduled return date, to avoid having identification or any other issues during your travel. Please, also note that there are countries which require that the travellers’ passports expire at least 3-12 months after the time of arrival
- AR Luxury Travel will not be held responsible in the event of not having the relevant visa and passport documents – any cancellation, delay or change in travel plans due to issues relating to visa’s, passports or travel documentation will result in cancellation penalties as detailed on ……….
Privacy
AR Luxury Travel understands privacy and discretion is important to our clients, and because
of this we operate the following policy
AR Luxury Travel guarantees that any personal information regarding enquiries, made directly
to AR Luxury Travel, will not be disclosed to any third party, without the Client’s prior consent.
Information and contact details given to AR Luxury Travel will be held by AR Luxury Travel for
their internal use only. Unless specifically requested otherwise, AR Luxury Travel may use
contact details kept by them to update the Client of travel opportunities within the country
of travel.
Should an itinerary or any specific activities be booked through AR Luxury Travel it will be
necessary to pass on certain details to some Suppliers within the industry responsible for
ensuring a client’s enjoyment and safety. In selecting operators within New Zealand and
Australia AR Luxury Travel has placed great emphasis on selecting those with similar working
practices. However, AR Luxury Travel cannot be held responsible for the actions of
independent third-party Suppliers.
Acknowledgement and agreement
By instructing us to make a booking for Services on your behalf you acknowledge that you
understand and agree with these terms and conditions (Terms) which apply to any bookings
for Services you make with AR LUXURY TRAVEL (we, us, them, they) whether in person, by
phone, email or by any other means of communication.
Inclusive of the following:
- Specialised local knowledge from your personal Travel Concierge.
- Bespoke Itinerary designing
- Booking and reservations of agreed services
- Documentation process
- Journey Management
Not included:
- Activities and meals other than those specified in above costing – generally alcoholic beverages are NOT included with meals
- International or domestic air transfers unless specified in above costing
- Passports
- Travel and Cancellation Insurance